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Face-to-Face Appointment Update
QUESTION:
When will we reopen our face-to-face services?
Virginia Code § 11-14. Gaming contracts void. Except as otherwise provided in this section, all wagers, conveyances, assurances, and all contracts and securities whereof the whole or any part of the consideration is money or other valuable thing won, laid, or bet, at any game, horse race, sport or pastime, and all contracts to repay any money knowingly lent at the time and place of such game. The Virginia Lottery Board has begun the long process towards licensing and opening the first Vegas-style casinos in Virginia. Those casinos will be Hard Rock Casino Bristol in Bristol, Caesars Virginia in Danville, Norfolk Resort & Casino in Norfolk and Rivers Casino Portsmouth in Portsmouth.
ANSWER:
We have been actively planning our phased approach for reopening face-to-face services that were put on hold to prevent the spread of COVID-19 in the early stages of the pandemic. Due to the increased cases of COVID-19 in Hampton Roads, our facilities are not ready to resume face-to-face services just yet.
Reopening criteria that align with VA, federal, state, and the White House must be met before reintroducing selected services, such as a decline in COVID-19 for 14 days. Unfortunately, we are not there in our region yet.
Once we have met the reopening criteria, we will start reopening services in a phased approach.
In the meantime, we are actively learning and watching other VA facilities that are reopening sooner. Facility leadership will continue to keep Veterans informed about when it is safe for the facility to begin expanding care. Safe care is our mission and our continuing commitment to every Veteran every time.
We encourage our Veterans to call the call center or email their primary care team via secure messaging on MyHealtheVet to schedule a telehealth appointment to review their needs.
UPDATE*** COVID-19 Screening and Manditory Masking:
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- All individuals that enter any VA facility are required to wear a face mask, and will be pre-screened for COVID19. To include Veterans, employees, visitors, volunteers, and contractors.
- No entry of anyone who is ill with seasonal flu or COVID-19 symptoms, including: fever, shortness of breath, coughing.
- Individuals suspect of COVID19 will be redirected to a secondary screening outside the facility to determine the next clinical steps
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Inside Veterans Health
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Learn the facts – listen to the discussion